Refund policy

We want you to be happy with what you buy from HoloStock (HoloStock LLC). If you’re not, you can ask for a refund within 14 days of purchase.

14-day refunds

• Every order can be refunded within 14 days of the purchase date: credit packs, monthly plan payments and custom orders.
• For the monthly plan, the 14 days apply to each monthly payment separately.
• If a file is faulty or not as described, tell us at any time and we will fix it, replace it or refund you, even after 14 days.

How to ask for a refund

Our orders are processed by Paddle.com, our Merchant of Record, so refunds are made by Paddle. To request one, go to paddle.net and look up your order with the email address you used, or use the link in your Paddle receipt email. You can also email us at hello@holostock.io and we will arrange it with Paddle. Refunds go back to the original payment method; how long they take to appear depends on your bank or card provider.

What happens after a refund

• The credits from the refunded payment are removed from your balance.
• If you already spent those credits, the items you licensed most recently are treated as paid with them: those licenses end, their downloads stop, and you must stop using and delete those files. Any credits left over from those items go back to your balance.
• If a custom order is refunded, the license to the custom clip ends and you must stop using and delete it.

Cancelling the monthly plan

You can cancel any time from your account page. The plan stays active until the end of the month you have paid for, and no further payments are taken.

Contact

HoloStock LLC, 2222 W. Grand River Ave, Ste A, Okemos, MI 48864, United States. Email: hello@holostock.io.